Our Services

After-sales Service

Maintenance

No matter you make your purchase at the Chow Tai Fook e-Shop, or Chow Tai Fook branches in Hong Kong, you can enjoy a comprehensive after-sales service at any Hong Kong Chow Tai Fook branch with the provision of sales invoices:

Adjusting ring size
Renewal/ polishing /modifying/ welding
Restringing pearl necklace
Adjusting the size of the bracelet/ necklace
Cleaning/ checking service
Laser engraving (limited letters, digits, and Chinese characters)

Note:

The possibility of repair depends on the design of the item.
Some designs may look different after being repaired. It is necessary to have experienced craftsmen examine in a professional manner beforehand.
The cost of gold or parts added, or replacement fees of parts are subject to different items. Please contact staff members of any one of Chow Tai Fook branches for enquiries. You can click here to check the network of stores. We reserve all rights to change and cancel such after-sales services at any time.

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Frequently Asked Questions

Do I have to register an account on Chow Tai Fook e-Shop before purchasing?

Yes. You have to register as our user and Chow Tai Fook member to confirm your identity before purchasing. Please refer to Account Registration for details..

Can I select and send the item directly as a gift to the recipient?

If you hope to send the item directly to the recipient as a gift, select "Delivery Service" when filling in an order. Provide the name, address, and contact no. of the recipient. You may also select our free gift message card to express your best wishes. We will delicately wrap your gift and deliver it to the recipient together with the message card once you have confirmed the order and settled the payment. You will also receive a "Delivery note" as well so as to remind the gift recipient to make delivery arrangements.